What happens when your most experienced employee doesn't come in tomorrow?
Over 60 % of critical knowledge exists only in people's heads. We capture it through structured interviews, run by people and supported by AI. A few hours of your experts' time, with initial results in 3–7 weeks.
Structured interviews. Led by humans. Powered by AI.
We capture the knowledge in your experts' heads, preserve it in a structured knowledge base, and connect it to your existing documentation. The result is one coherent, always-accessible source of knowledge instead of yet another silo.
01
The Method
Proven at
- NASA: Mission-Critical Knowledge Capture
- US Military: training of pilots and military technicians
- Medicine: surgical training programs
Historically, the effort for preparation, transcription, and post-processing was very high. ACTA therefore only became established in high-stakes applications.
At KRS, we've evolved ACTA: humans conduct the interviews, AI handles transcription and structuring. The result: faster, more affordable, and because humans and AI each do what they do best, higher quality.
Integrating existing knowledge: we don't start from scratch. We pull in your existing documentation and merge it with what comes out of the interviews, surfacing any contradictions between what the documents say and what the experts tell us.
02
Humans + AI
The AI handles
- Automatic transcription: no detail is lost
- Automatic structuring according to the ACTA schema
- Gap analysis between sessions: “the reasoning behind this is still missing”
The interviewer can concentrate fully on the expert. No note-taking, no worrying about structure, just full focus on the right questions.
The result: deeper conversations, more complete documentation, and questions a human alone would have missed.
Data security: GDPR-compliant, and on request our system runs entirely on your own infrastructure.
03
The Results
For your team
- Training guides for fast onboarding
- Decision trees for critical situations
- Real-world case studies from everyday work
For your systems
- Structured knowledge base for your document management
- Integrates directly into your AI solution (RAG, Copilot, Chatbot)
- Open formats: Word, Markdown, HTML
Don't have an AI solution in place yet? We're happy to help you build one or deliver a ready-made expert chatbot.
Results in 3–7 weeks
Three clearly scoped phases. Instead of weeks of manual documentation, your experts invest just a few hours.
Scoping
Together we define scope and goal: which knowledge, for whom, in what form?
Details
What we define together
- Which knowledge is involved, and what is its scope?
- Who are the experts: one person or several?
- What is the goal: onboarding, AI knowledge base, both?
- Who is the target audience for the processed knowledge?
We also check which documentation already exists across your systems and can be integrated, along with your data protection and processing requirements.
The result: a clear project plan and an interviewer who speaks your technical language.
Interviews
Structured conversations across several sessions. We capture not just the what, but the how and the why: real context, not scattered facts.
Details
The three-part approach
- Capture breadth: map all knowledge areas
- Explore depth: dig deeper on critical topics
- Close gaps: what happens when X is unavailable?
Each session lasts 60–120 minutes, focused but not exhausting.
After each interview: immediate consolidation and linking with the existing knowledge network. This lets us prepare the next conversation precisely.
The expert only has to answer. We lead, document, and structure.
Processing
Final structuring and delivery in formats that fit your systems.
Details
For your team
- Onboarding guides for new employees
- Decision trees for critical situations
- Checklists for recurring tasks
For your systems
- Structured knowledge base (Markdown, HTML, Word)
- Integrates directly into your AI solution
- Or: we deliver a ready-made expert chatbot
Together we make sure the knowledge arrives where it's needed.
In just a few weeks, KRS brought real structure to our scattered product knowledge: it's now clear, quick to find, and ready for our sales team to use.
Our hands-on know-how no longer lives only in a few people's heads. It's now something our AI can actually use, which makes our software development noticeably faster and more consistent.
Engineers and entrepreneurs who understand your business
Three founders with backgrounds in both industry and entrepreneurship. We know how knowledge works inside a business, how it gets lost, and how to make it accessible again.
Partner
Andreas Kupke
Co-founder of Finanzcheck.de (exit to Scout24 AG). 10+ own ventures and investments in 40+ companies such as 1KOMMA5°, Isar Aerospace, LiveEO. Focus: deep tech and industrial SMEs. Engineer.
Ready to secure your knowledge?
Let's talk about how your company can preserve the critical knowledge of your experts and leaders, and put it to even better use. Send us a short email and we'll get back to you right away.
info@krs-gmbh.de